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Refund Policy
Last updated: 21 September 2026
We want you to be happy with your purchase. Because our products are digital goods delivered instantly, standard refund rules for digital content apply. Below is exactly when a refund is available and how to request one.
Summary
Refunds are available if the product did not work as described, if you were charged in error, or if you did not access the delivered link/download at all — within 14 days of purchase.
Refunds are not available once you have used the delivered product (opened the invitation link, sent it to the recipient, or downloaded the sticker pack) — unless there is a verified technical fault on our side.
1. Digital delivery and consumer rights
Under Thai consumer law and the EU Directive on Digital Content (where applicable), the right to withdraw from a digital purchase ends once you begin using the content, provided you were informed of this before purchase. By completing checkout you acknowledge that delivery starts immediately and that this waives the standard cooling-off period once the product is used.
2. When you can request a refund
We will process a full refund if any of the following applies:
- The invitation link is broken or the recipient cannot open it due to a fault on our side.
- The LINE sticker pack fails to deliver or is not accepted by LINE Store for reasons within our control.
- You were double-charged or charged for a product you did not order.
- You did not receive access to the product within 24 hours of successful payment.
- The product materially differs from what was described on the website.
3. When we cannot refund
- You changed your mind after the recipient already opened the invitation.
- The recipient's answer was not what you hoped for. (We're sorry — but the Service delivered as promised.)
- You purchased more than one invitation and used at least one.
- Chargeback disputes filed without first contacting us to resolve the issue.
4. How to request a refund
Email sambocker2411@gmail.com within 14 days of purchase with:
- The order or transaction ID (from your Paddle receipt).
- A short description of the issue.
- If applicable, a screenshot showing the problem.
We aim to respond within 2 business days.
5. How refunds are processed
Refunds are issued via Paddle (our Merchant of Record) to the original payment method. Depending on your bank, it may take 5–10 business days to appear in your account.
If you paid by card, the refund appears on your card statement. If you paid via a wallet (Apple Pay, Google Pay, PayPal), the refund returns to that wallet.
6. Chargebacks
Please contact us first before filing a chargeback with your bank. We can usually resolve any issue directly, faster than a bank dispute. Unresolved chargebacks may result in account suspension.
7. Contact
Refund questions or requests: sambocker2411@gmail.com.